1. Introduction
Welcome to Flixsy Limited ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and services.
By using the App, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including:
- Account Data: Name, email address, phone number, date of birth, and profile picture.
- User Content: Comments, posts, and other content you generate or upload.
2.2 Location Information
To provide location-based features such as "Nearby Users," "Local Content," or "Tagging Locations in Posts," we may request access to your device's location.
- Precise Location: With your permission, we collect GPS coordinates to enable specific features.
- Third-Party Processing: Location data is processed via Google Maps Platform API. We do not store historical location tracks permanently without consent.
2.3 Financial Information
- Digital Items: Transactions for virtual items (such as Coins, Gems, or Subscriptions) are processed securely via the Apple App Store or Google Play Store in-app purchase systems. We do not process or store payment information for these transactions.
- Real-World Services: Transactions for real-world products or services (such as utility bill payments) are processed securely by third-party payment processors like Stripe. We do not store complete credit card numbers on our servers.
2.4 Device & Usage Data
- Identifiers: IP address, device model, and Firebase Installation ID.
- Usage Data: Watch history, search queries, and interaction metrics.
3. How We Use Your Information
We use the collected data for service delivery, communication via Firebase Cloud Messaging, personalization of video recommendations, and maintaining platform safety.
4. User Generated Content (UGC) & Live Streaming
Our App allows you to post comments, upload videos, and broadcast live streams.
- Live Streaming: We use VideoSDK to facilitate real-time streaming.
- Moderation: We have zero tolerance for objectionable content and reserve the right to remove non-compliant content.
5. Third-Party Service Providers
We may share your information with third-party vendors who perform services on our behalf. These partners are obligated to protect your data:
- Google Maps Platform: For location services and mapping.
- Stripe: For secure payment processing.
- VideoSDK: For live audio/video streaming infrastructure.
- Firebase (Google): For authentication, database management, and push notifications.
6. Data Retention & Deletion
We retain your personal data only as long as necessary to provide our services and compliant with legal obligations.
You have the right to delete your account at any time directly within the App via the Settings menu.
1. Go to Settings > Manage Account.
2. Select Delete Account.
3. Confirm your choice.
Effect of Deletion: This action will permanently remove your profile, personal data, and content from our active databases.
7. Data Security
We implement administrative, technical, and physical security measures to help protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
8. Children's Privacy
Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.
9. Contact Us
If you have questions about this Privacy Policy, please reach out:
Email: support@flixsy.co.uk
Company: Flixsy Limited
Address: 101 Old Edinburgh Road, Uddingston, Glasgow G71 6BH